RosieJo is taking a short break
Reviews
Shop policies
I am generally a flexible person and will try my best to please you so if there is something you need to know please ask.
Accepted payment methods
Returns & exchanges
Payment
Shipping
My normal shipping is NOT insured or TRACKABLE as this is not a standard UK service. If you want a trackable delivery please select the shipping upgrade option at time of purchase.
To the UK items would normally arrive within 2-3 working days but very rarely can take up to a fortnight at peak times such as Christmas. They ship by second class post and are not trackable, please see note above.
To EU countries items should normally arrive in 3-5 working days but can occasionally take up to two weeks at peak times. They ship by UK Airmail and are not trackable, please see note above.
To the rest of the world items will be shipped via International small packets Airmail service and should be with you in 1-2 weeks and can occasionally take up to a month at peak times such as Christmas.They are not trackable or insured, please see note above.
On very rare occassions items do go missing in the mail, please be assured I would be pretty upset about this too but once it has gone in the post box the item is beyond my control. Sometimes to international addresses items are subject to customs delays and it is good to be aware that paying for a shipping upgrade via a trackable service does NOT prevent this. Items are not considered lost earlier than 15 working days to UK addresses and 25 working days to International addresses as per the guidelines given by the UK RoyalMail services.
I would only consider an item as lost / non delivered if it had failed to arrive within the guidelines set by my carrier for delivery timescales and these are subject to change in the event of unforeseen circumstances such as bad weather,or other major incidences.
If you have experienced lost mail and these time limits have passed please contact me.
If I am on holiday I would make it clear on the shopfront and will ship as soon as I return.
Additional policies and FAQs
Please ensure you have read the item description carefully before purchasing. If you are unhappy with your order please contact me and I will do my best to come to a mutually agreeable solution.